Subject: Fw: Tech Support Candidate - Moulika Lavania
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 20 Jun 2022 09:17:06 +0000

no
________________________________
From: Moulika Lavania <[email-masked]>
Sent: Saturday, June 18, 2022 10:02 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Moulika Lavania

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Moulika Lavania
E-mail  [email-masked]
Phone Number    (+91) 9473808814
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Lucknow
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA
Previous Employer 1     NA
Previous Employer 2     NA
In your past experience you have (select all that applies)      Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  At first, I will restart my device as it will clear all the caches and force the device to reload the website I am having an issue with.
   If the problem still exists I will check that my device is connected to the internet by trying to search for something if the problem still exists I will try to fix my internet connection first.
  After doing so I will check if the website is down for everyone or not by visiting a website checker page and searching for the website status there.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      In most phones, Bluetooth is present as a button in the toolbar that drops down when you swipe down on your home screen. After which you need to just hold the Bluetooth button which will lead you to a page that will have a button to pair the new device on it click on it and you will then be provided with the names of the device that are in your range. Now you may select the device you want to connect to and within a few seconds the device will be connected.
What according to you makes you a good candidate for customer service or technical support job? In my opinion, a candidate for customer service should be able to guide the customer from the starting to the end which is assuming the customer to be extremely new to a particular problem.
     That is he/she should be able to guide be from scratch to the end.
On a scale of 1 - 5 please rate your fluency in spoken English  5