Subject: Fw: Tech Support Candidate - LALIT KUMAR
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 20 Jun 2022 09:16:53 +0000

no
________________________________
From: LALIT KUMAR <[email-masked]>
Sent: Saturday, June 18, 2022 10:55 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - LALIT KUMAR

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    LALIT KUMAR
E-mail  [email-masked]
Phone Number    (01237) 7060556667
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      MEERUT
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
WEB DESIGNING
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     NA      NA      NA      NA
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First, let's figure out where the problem is
With a little detective work, we can narrow down the cause of the problem.

Open a new tab and check to see if you can load another website like google.com or mozilla.org.

If you can open another site, skip down to The problem only happens with certain websites.

If you can't open another site, continue on to the next step.

Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site you were having problems with.

If the site works in another browser, see The problem only happens in Firefox.

If the site doesn't work in another browser, check out The problem happens in all web browsers.

Then fix the troubleshooting in several steps:-

Click the menu button Fx89menuButton to open the menu panel.
Click History and select Clear Recent History…
In the Time Range to clear: drop-down, select Everything.
Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
Click OK.

The problem only happens in Firefox:-

Click the menu button Fx89menuButton and select Settings.

In the General panel, go down to the Network Settings section.

Click Settings…. The Connection Settings dialog will open.

Change your proxy settings:

If you don't connect to the Internet through a proxy (or don't know whether you connect through a proxy), select No Proxy.

Close the Connection Settings dialog.

Close the about:preferences page. Any changes you've made will automatically be saved.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      some steps to connect the bluetooth speaker to mobile:-

firstly on the bluetooth speaker.

then on the mobile bluetooth and search the device.

after then select that device and pair the device for connection.

and then bluetooth speaker connect to the mobile phone.
What according to you makes you a good candidate for customer service or technical support job? "Customer First" is a mantra for any Organization to succeed in its business. I follow this mantra.  Being responsive with positive attitute, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.

On a scale of 1 - 5 please rate your fluency in spoken English  3