Subject: Fw: Tech Support Candidate - Sandeep Mahto
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 20 Jun 2022 09:13:40 +0000

no
________________________________
From: Sandeep Mahto <[email-masked]>
Sent: Sunday, June 19, 2022 10:29 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Sandeep Mahto

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Sandeep Mahto
E-mail  [email-masked]
Phone Number    (91) 7633057475
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Gurgaon
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        CMS IT services Desktop support Engineer-L2     24-07-2022      19000
Previous Employer 1     Bezel stock broker pvt ltd      Desktop support Engineer-L1     10-07-2021      15000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I checked user have rightes for access this website and user ID is not available or not available on GPO level. If attached any proxy so remove the proxy and attached other proxy. User connected or not connected VPN and global protect if he/she works on work from home.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First i enable Bluetooth both device phone and speaker.than going to blutooth in Phone and check find the blutooth speaker device name and paired.
What according to you makes you a good candidate for customer service or technical support job? I getting a best service to user and satisfied to user which facing issues. I am taking a urgent action for any urgent bases query.
I given best for myself to organization.
On a scale of 1 - 5 please rate your fluency in spoken English  3