Subject: Fw: Tech Support Candidate - rishabh sinha
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 20 Jun 2022 09:11:23 +0000

interview
________________________________
From: rishabh sinha <[email-masked]>
Sent: Sunday, June 19, 2022 2:26 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - rishabh sinha

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    rishabh sinha
E-mail  [email-masked]
Phone Number    (+91) 9650162390
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      rohini,delhi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        vaco binary semantics llp       technical support engineer      10-12-2021      30000
Previous Employer 1     ey gds  associate analyst       01-08-2021      25000
Previous Employer 2     genpact process associate       01-10-2019      20000
In your past experience you have (select all that applies)      Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. open a new tab and check to see if you can load another website like google.com.

if the problem is only with ndtv.com try clearing the cookies and cache.

if you cant open other websites as well continue to the next step.

3. launch another browser and try to open ndtv.com.

if the site works in another browser try using proxy server.

if the site doesn't work in another browser as well try checking your connection, checking your firewall and your anti-virus settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. start your bluetooth by clicking on the bluetooth button from the drop down and your bluetooth speaker by clicking on the power button and set the speaker on the pairing mode.
2. open bluetooth settings and click on pair new device.
3. when the new device(bluetooth speaker) shows up in the list click on the device name from the list. Then the device will show up in the list of connected devices which means device(bluetooth speaker) is connected now and is in the list of connected devices which is different from the list of remembered devices.
What according to you makes you a good candidate for customer service or technical support job? according to me what makes me a good fit for this job is that i have prior support experience and i am tech savvy so i know the steps to various and general kind of troubleshootings. so i feel i can assist the customers in a better way and also can clear the interview.
On a scale of 1 - 5 please rate your fluency in spoken English  5