Subject: Fw: Tech Support Candidate - Sajid Qureshi
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 20 Jun 2022 09:10:03 +0000

no
________________________________
From: Sajid Qureshi <[email-masked]>
Sent: Sunday, June 19, 2022 5:43 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Sajid Qureshi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Sajid Qureshi
E-mail  [email-masked]
Phone Number    (11025) 7045658108
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      New delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Bharti Airtel Ltd       ORT Engr                22500
Previous Employer 1     digital imc     Desktop Helpdesk Engr L1        July 2019       24000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Step 1: ping any website to check the NIC working or Not.
Step 2: now check the internet connection working properly or not.
3: Check DNS through Nslookup.
4. check firewall and Antimalware  settings if the particular website is block or not.
5. use Tracert to check the route of  router if the request is going to targeted website DHCP and DNS
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. open bluetooth of your mobile and Bluetooth Speaker.
2.check the settings if Bluetooth is not discoverable.
3. Search nearby Bluetooth devices
4. Select the Bluetooth name of Speaker on mobile and start pairing.
5.allow the permission to join Bluetooth name.
6. now connect and Enjoy.
What according to you makes you a good candidate for customer service or technical support job? 1.Candidate should be polite and good listener to understand the problem of customer.
2. should not be angry or irritative if the customer is unable to navigate the issue or abusive to the product.
should have good  knowledge of Product and Technicalities.
able to understand the proper issue from the customer.
should have knowledge how to troubleshoot according to need.

On a scale of 1 - 5 please rate your fluency in spoken English  3