Subject: Fw: Tech Support Candidate - Charu Chauhan
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 20 Jun 2022 09:09:50 +0000

no
________________________________
From: Charu Chauhan <[email-masked]>
Sent: Sunday, June 19, 2022 6:34 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Charu Chauhan

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Charu Chauhan
E-mail  [email-masked]
Phone Number    (+91) 8279516544
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Noida
Which best describes your Technical Support capabilities        I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Concentrix      Chat advisor    15 july 2022    20000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  If I got an error while opening a website, I'll take some troubleshooting steps like:
1. I'll check my internet connection first.
2. I'll refresh the page.
3. I'll close the page and reopen it again.
4. I'll clear all the caches and cookies and try again to open the website.
5. I'll try to use different browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Steps to connect a bluetooth speaker to mobile phone are:
1. Turn on the bluetooth in both the devices.
2. Swipe down on the phone screen and find the bluetooth.
3. Tap and hold on the bluetooth.
4. Tap on refresh and check under 'available devices'.
5. Tap on the bluetooth device you wants to pair with.
What according to you makes you a good candidate for customer service or technical support job? 1 - Detail knowledge about the product / services you offered.
2 - Effective communication skills.
3 - Patience to listen customer.
4 - Good sense of humor.
5 - Multi-tasking
On a scale of 1 - 5 please rate your fluency in spoken English  4