Subject: Fw: Tech Support Candidate - Meghana P
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 20 Jun 2022 09:09:27 +0000

no
________________________________
From: Meghana P <[email-masked]>
Sent: Sunday, June 19, 2022 7:56 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Meghana P

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Meghana P
E-mail  [email-masked]
Phone Number    (+91) 7013767059
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Hyderabad
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Cognizant       Associate       11th July 2022  39,311
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Need to reconnect or check our Internet Connection.
2. Clear browser Cache.
3. Change the DNS Server.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Go to Bluetooth option and turn it ON.
2. We  need to touch and hold the Bluetooth Symbol.
3. The list of paired devices is displayed, tap to paired but a not connected device.
4. When mobile and Bluetooth are connected then the device are shown as connected.
What according to you makes you a good candidate for customer service or technical support job? It's about academic qualifications along with good communication skills, soft spoken, good listener, problem solver, helpful and who engages well with people.
On a scale of 1 - 5 please rate your fluency in spoken English  4