Subject: Fw: Tech Support Candidate - Saurabh Patel
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 20 Jun 2022 09:07:31 +0000

no
________________________________
From: Saurabh Patel <[email-masked]>
Sent: Monday, June 20, 2022 9:51 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Saurabh Patel

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Saurabh Patel
E-mail  [email-masked]
Phone Number    (05180) 224220
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Kanpur
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Linux
Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        TCS     System Engineer 30th July       27000
Previous Employer 1     NA      NA      NA      NA
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Hi Sir/Ma'am,

Thank you for reaching out.
We appreciate your patience, and will be happy to solve this issue for you.
From your query, I can understand that you are facing error while opening website (i.e www.ndtv.com).

There are two options available
1. Reboot your System directly by pressing power button and then try to access the website.
2. Clear the browsers caches and then try to access the website.
   step to clear the caches from browser:-
      a) open browser and go to right top corner and click on the three dots.
      b) then go to setting and look for option caches .
      c) open caches option and look for option clear caches .

If still facing the same issue , Kindly let us know so that we can provide assistance through live chat or on screen share .

Thanks & Regards
Saurabh Patel
Customer Support Executive
Please list the steps to connect a Bluetooth speaker to your mobile phone.      There are two options are available

Option :-1
a) Unlock your phone and scroll down to open shortcut window .
b) Look for option in which capital "B" symbol is mentioned .
c) Click on that symbol and click on search for new device.
d) Once you find your speaker name on the list please select and click on pair .
e) After clicking on pair , shortly you will be connected with your Bluetooth speaker.

Option 2:-
a) Unlock your phone and look for Setting Symbol or Setting option on your home screen  .
b) after open setting option , On the top search bar is there where just type "Bluetooth"
c) click on Bluetooth option and open it.
d) Once you open the Bluetooth click on search for new device.
d) Once you find your speaker name on the list please select and click on pair .
e) After clicking on pair , shortly you will be connected with your Bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? As you can see my profile ,I have worked both side whether it is technical or interactive with customers . So basically I'm handling both the thing at a same time .

On a scale of 1 - 5 please rate your fluency in spoken English  4