Subject: Fw: Tech Support Candidate - Sandeep Yadav
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 20 Jun 2022 09:06:51 +0000

interview
________________________________
From: Sandeep Yadav <[email-masked]>
Sent: Monday, June 20, 2022 11:09 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Sandeep Yadav

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Sandeep Yadav
E-mail  [email-masked]
Phone Number    (91) 9729404097
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      New Ashok nagar
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Startech it solutions   Desktop support Engineer        15 june, 2022   30000
Previous Employer 1     Net connect pvt ltd     Desktop and remote support      30 nov 2019     20000
Previous Employer 2     Jiva ayurved    It executive    10 October 2015 13000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly, i will check the network connection and ping gateway and dns and then try to ping website address and allow all cookies and popup required for this website and try to resolve issue in same manner।
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Power ON speaker and click on Bluetooth button on speaker and then on the Bluetooth from phone setting and search a new Bluetooth device and when device name will show then click on that and pair this device.
What according to you makes you a good candidate for customer service or technical support job? Good listener and experience makes me a good candidate for this job.
On a scale of 1 - 5 please rate your fluency in spoken English  4