Subject: Fw: Tech Support Candidate - Vishal Sharma
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 20 Jun 2022 09:05:51 +0000

no
________________________________
From: Vishal Sharma <[email-masked]>
Sent: Monday, June 20, 2022 11:46 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Vishal Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Vishal Sharma
E-mail  [email-masked]
Phone Number    (91) 8595646504
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Webtel electrosoft Pvt. Ltd     Technical support Engineer              31000
Previous Employer 1     Ca firm jain Mayank and associates      Accountant      12/02/2015      6000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Step 1- let's figure out where the problem is like open a new tab and check to see if you can load website like www.google.com.
If you can't open another site continue to open website in another browser.
Step 2-The problem only happens with certain websites a)Try clearing firefox's cookies and cache. b) The website loads but doesn't work properly. c) The problem only happens on a secure (https) website
Step 3) The problem only happens in Firefox
Setp 4) The problem happens in all the browser
Setp 5)Other less common problem like firefox is outdated or offline mode etc.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      a)Put your bluetooth device in pairing mode by pressing and holding the power button or pairing bluetooth.
b) in case of iphone go to settings- Bluetooth-other devices. Tap the device to connect.
c)In case of android Go to settings- Connected devices- Bluetooth. Select pair new device and then tap the speaker's name.
What according to you makes you a good candidate for customer service or technical support job? There are a lot of factor to be considered for someone to be a great candidate of a customer service job. First, I think is experience, you can always have a better trust to someone who has experience of doing something and there acchivements on that experience is a great factor too. Second bis attitude, a person with positive personality will always be a good factor to any job. Someone who sees every problem as a opportunity to improve or showcase their skill is a great addition to a company.
On a scale of 1 - 5 please rate your fluency in spoken English  4