Subject: Fw: Tech Support Candidate - Mitali Thapa Mitali
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 20 Jun 2022 09:05:38 +0000

no
________________________________
From: Mitali Thapa Mitali <[email-masked]>
Sent: Monday, June 20, 2022 11:47 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Mitali Thapa Mitali

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Mitali Thapa Mitali
E-mail  [email-masked]
Phone Number    (91) 8278718884
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Noida sector 12
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Concentrix      Technical support       12/06/2022      38k+ incentives
Previous Employer 1     Eclerx service ltd      Customer service        /6:02/2021      22k
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Step 1 - I will check what is the exact error.
Step2 - I will check my internet connection
Step 3 - I will connect my internet connection again and see if that will restore the page
Step 4  - I will clear cache and cookies on the browser and open the website again
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step1- I have to switch on the Bluetooth speaker
Step2 - I have to switch mobile phone Bluetooth button
Step 3 - I have to check what is the name of Speaker
Step 4 - afterwards connect it
Step5- Verification code may pursue while connecting, I can put that too
What according to you makes you a good candidate for customer service or technical support job? According to me
I am good with all the baaic skills which I habe gaines through out my career related to customer service or technical support.
I am patient, good listener and speaker too.
On a scale of 1 - 5 please rate your fluency in spoken English  5