Subject: Tech Support Candidate - Pankaj Kumar
From: Pankaj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jun 2022 04:59:33 -0400

Tech Support
Test

Name

Pankaj
Kumar

E-mail

[email-masked]

Phone Number

(0) 9808401595

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Saket New Delhi

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

TPRS

SDM

20 june

24300

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First i
have to check the website url it's in correct way or format then check internet
connectivity.if internet is not working then do some troubleshooting if not
fixed then contact with internet provider then fix it

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

First open
the speaker and open the Bluetooth then add or pair a device in phone then
select the speaker name then pair connect

What according to
you makes you a good candidate for customer service or technical support
job?

Responsible

Politeness

Honesty

Good behaviour

On a scale of 1 - 5 please rate your fluency in
spoken English

4