Subject: Fw: Tech Support Candidate - Dharmadev Khatua
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 20 Jun 2022 08:47:01 +0000

no
________________________________
From: Dharmadev Khatua <[email-masked]>
Sent: Monday, June 20, 2022 12:19 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Dharmadev Khatua

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Dharmadev Khatua
E-mail  [email-masked]
Phone Number    (+91) 6370899586
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Hyderabad
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA
Previous Employer 1     NA
Previous Employer 2     NA
In your past experience you have (select all that applies)      Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1.Reset my Device.
2.Make sure the internet connection works.
3.check if the website is down for everybody or just me.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1-Open the setting app
2.Navigate to connected devices, and turn on the Bluetooth toggle switch, if its not enabled.
3.select Bluetooth to view the options.
4.Select pair new device to place the Bluetooth device in pairing mode.
5.Look for the Bluetooth speakers name on the list. Be patient as it may take a moment to show up.
6.select the speakers name to connect to it.it takes a few seconds for the devices to pair. when done, the screen shows that speakers is connected.
What according to you makes you a good candidate for customer service or technical support job? Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well
On a scale of 1 - 5 please rate your fluency in spoken English  4