Subject: Fw: Tech Support Candidate - Shivanshu Mishra
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 20 Jun 2022 08:41:48 +0000

no
________________________________
From: Shivanshu Mishra <[email-masked]>
Sent: Monday, June 20, 2022 2:02 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Shivanshu Mishra

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Shivanshu Mishra
E-mail  [email-masked]
Phone Number    (+91) 7355902147
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      New ashok nagar
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Teleperformance Technical Support executive     31 dec  25000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all i will make sure that my system is connected to the Internet. Whatever the error would be i will take the action according to that. In case if it is an issue of time and date correction then after correcting the time and date it will work for sure.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      We need to turn on the bluetooth in our phone, after that we need to press the pair button in the speaker once it starts blinking we need to tap on the name of the speaker displaying in the phone and then click on pair once prompted.
What according to you makes you a good candidate for customer service or technical support job? As i have previously worked in a technical environment in my previous organization i assure that i will be a good candidate to opt for. Also, i have done B.C.A in my graduation which itself is a technical course.
On a scale of 1 - 5 please rate your fluency in spoken English  4