Subject: Trainer Candidate - janpreet singh
From: janpreet singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Aug 2022 13:56:14 -0400

Tech Support
Test

Name

janpreet
singh

E-mail

[email-masked]

Phone Number

(+91) 9639917659

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

ghaziabad

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

ienergizer

Sr. Quality analyst

-

29700

Previous
Employer 1

techmahindra

Sr. quality analyst

24 Nov 2021

28000

Previous Employer 2

If Selected, how much time do you need
to join?

30 days

Please briefly
describe your work experience specifically in Quality?

learned a
lot of things while working as a quality analyst like calibration with external
or internal team gives realtime feedbacks to the agent of diffrent languages and
diffrent states of mind ...

best part is too look efficacy of thefeedback that you have gave to the agents
...

working as a quality analyst for a reputated compony is always my dream job

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

When I joined here as new I was little nervous that I will be
able to work with new things or not. However my strength, I never give up for
handling new resposibility and for new task. I never say no for new
responsibility that's my confidence and that is why now I am handling each and
every thing in a good way. but sometime as we have limited staff of supervisor
(quality analyst )in pinelabs ( Process) so process generally promote newly
agents through IJP so making them trained or in a situation where they can
easily faced escilations from client in absence of me is a quiet difficult work
for me ..

so with the help and trainning team we make this possible so its directly or
indirectly help me for imporve process quality . with the help of good feedback
technique or data analysis like preparing dashboard , compiance report etc

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer service - means providing resolution to the customer for their query
,request or complain after or before sale purchase of your services or product

Great customer service - provide resolution of the query  with the help of best
alternative options too also when customer get what we he do not expect
positively related to service . Beyond what is required, surprising in a good
way, thoughtful to the max, more caring than just competent, and focused solely
on making your experience unexpected.

What according to you makes you a good candidate
for this position?

1. overall 4 years experience in BPO industry
able to understand that how to deal with Advisor with diffrent state of
mind.

2. dynamic changes as per the availablity or targets given by the client or
respective supervisors

3. Quick learner easily grab things .

4. Currently working as a quality team leader so have a experience to deal with
other QA and take work from them for achievement of organisation goal
effectively and efficently

5. well trained on all the feedback technique for changes and inprovement.

6. Basic knowledge of QC tools

On a scale of 1 - 5 please rate your fluency in
spoken English

4