Subject: Trainer Candidate - Pritpal Kaur
From: Pritpal Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Aug 2022 09:11:55 -0400

Tech Support
Test

Name

Pritpal
Kaur

E-mail

[email-masked]

Phone Number

(+91) 8447824820

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Govindpuri Kal ka ji, new
delhi

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Optum global solutions pvt ltd

Claims associate

30 july

15300

Previous Employer 1

Previous
Employer 2

If Selected, how much time do you need
to join?

Immediately

Please briefly
describe your work experience specifically in Quality?

I do
feekey of us based patients and provider and process that claim as well
according to the benefits. I work in healthcare sector where we do rework and
review claim

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Na

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Where we care about customers that is great customer service and
where we just think about the profit losses that us good customer
service

What according to you makes you a good candidate
for this position?

I have good experience in healthcare
sector

On a scale of 1 - 5 please rate your fluency in
spoken English

3