Subject: Trainer Candidate - Neha Biroria
From: Neha Biroria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Aug 2022 08:12:18 -0400

Tech Support
Test

Name

Neha
Biroria

E-mail

[email-masked]

Phone Number

(0120) 7289822612

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Hi group

Quality analyst

Still working

22165

Previous Employer 1

Daylogice solution

Customer
support

April 2019

25000

Previous Employer 2

If Selected, how much time do you need
to join?

15 days

Please briefly
describe your work experience specifically in Quality?

Iam
working in client servicing & in that i have to make sure that the quality
of my call should be everything. The quality will impact on my performance as
well.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

When new employees are hired in our team i as a former team
member have to talk to them when they need help when my manager is not
available. I used to handle the team as well in the absence of my manager

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good is
that you provide resolutions.

Great is when the client is also satisfied with the resolution.

What
according to you makes you a good candidate for this position?

I want to explore my potential as i know i can do
better.

On a scale of 1 - 5 please rate your fluency in
spoken English

5