Subject: Trainer Candidate - Soni Gupta
From: Soni Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Aug 2022 07:57:17 -0400

Tech Support
Test

Name

Soni
Gupta

E-mail

[email-masked]

Phone Number

(91-) 9654908959

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

No

Previous Employer 1

Pushpa Technology

QA

31/07/2021

33000

Previous Employer 2

Genpact

Sr process Associate

27/02/2018

20000

If Selected, how much
time do you need to join?

7-10 days

Please briefly describe your work experience specifically in
Quality?

I worked as a analysis of data, data
verification, find out the data error, update and correct data arrange the
training for processor, try to improve the accuracy, prepare report, daily
basis, Monthly, and quarterly report

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

I face one problem in qa that's was banking mode which had to
the type in system that's why increase the error ,so I solved this error with
the system update like mention the drop down list so it has improve the accuracy
and also consume the time

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Good means average

but great customer service means excellent

What according to
you makes you a good candidate for this position?

who has
take less time with accuracy and productivity in the process and should have
deep knowledge of process and also help to new hire

and should have be punctual in professionally

On a scale of 1 - 5
please rate your fluency in spoken English

4