Subject: Trainer Candidate - Anushka Dutta
From: Anushka Dutta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Aug 2022 06:48:03 -0400

Tech Support
Test

Name

Anushka
Dutta

E-mail

[email-masked]

Phone Number

(91) 9870309150

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

North delhi GTB
NAGAR

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Genpact

Process developer

3/9/22

25000

Previous
Employer 1

Se2 llp

Senior associate

24/12/20

22000

Previous Employer 2

Jetairways

Csa

12/6/19

20000

If Selected, how much time do you need
to join?

Immediate

Please briefly
describe your work experience specifically in Quality?

Audits a
file which Associates completed a file i used to audit that files and forward
with the marked errors

Have you worked as a Quality Manager in
a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Never faced this in this profile, challenged face in when i
was CSA

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good means
that you communicate and greet well but great customer service is like you
comfort the customer, empthasis the customer and make assured them he/she will
get response and solution of their problem within the given TAT

What
according to you makes you a good candidate for this position?

I have a relevant experience

I am a polite and having a possitive attitude

And i am a workoholic person

On a scale of 1 - 5 please rate your
fluency in spoken English

5