Subject: Trainer Candidate - Savera Bhardwaj
From: Savera Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Aug 2022 04:59:05 -0400

Tech Support
Test

Name

Savera
Bhardwaj

E-mail

[email-masked]

Phone Number

(91) 07004054654

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida sector 137

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

British council

Hr executive

30th sep

26,500

Previous Employer 1

Previous
Employer 2

If Selected, how much time do you need
to join?

30 days

Please briefly
describe your work experience specifically in Quality?

Worked as
sales executive for customer support in English course for international clients
in one of the know company for English language British council , now working as
in hr executive. The experience which I have can be utilised for the quality
because I do hold the experience in how to handle customer according to company
standards

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

In past when I started working it was very difficult for me to
actually understand how can I have the connection with the customer, because if
the need and services provided to the customer is not as per standard that can
not only effects the individual performance but also it's about companies
values.So by understanding one thing which is the most important that is
customer exicutive are the face of company and for customer the only point of
contact, wo the quality needs to be the best in terms to improve the
performance.That is the reason I feel the experience and learning I have can be
used for the position very well.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service means that providing the
service to the customer as per their need and requirements but great customer
service is by making customer your priority so that they are connected with the
organisation for longer period.

What according to you makes you a
good candidate for this position?

The learning which I have in
terms of handling customer for not only domastic but for international standards
as well will help me to deliver the best to this position.

On a
scale of 1 - 5 please rate your fluency in spoken English

5