Subject: Trainer Candidate - Nitish Kaushik
From: Nitish Kaushik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Aug 2022 02:40:58 -0400

Tech Support
Test

Name

Nitish
Kaushik

E-mail

[email-masked]

Phone Number

(091) 9999085049

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Concentrix india pvt ltd

Quality analyst

28000

Previous Employer 1

Zomato india pvt ltd

Assosciate

9sept 2019

30000

Previous
Employer 2

Mattsenkumar pvt ltd

Quality analyst

3dec
2018

18000

If Selected, how much time do you need
to join?

1month

Please briefly
describe your work experience specifically in Quality?

In att
process audit calls, chats and fill form and give feedback in sheet encrypted
format.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Quality score for site dips and as per guidance and support
from manager and support things started working.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

We give resolution in first go and minimum time is
good customer experience and to give correct and complete resolution and further
guidance customer need not to give callback again for same is great and he gets
more value for his time and money.

What according to
you makes you a good candidate for this position?

I have
knowledge and more than 4 years of experience in quality domain and total more
than 5yrs in bio and also works in ms-excel to create report abd analys the
details.

On a scale of 1 - 5 please rate your fluency in
spoken English

3