Subject: Trainer Candidate - Narendra Kumar Sen
From: Narendra Kumar Sen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Aug 2022 01:23:30 -0400

Tech Support
Test

Name

Narendra
Kumar Sen

E-mail

[email-masked]

Phone Number

(+91) 9691086943

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Near Uttar Nagar West
Metro

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Vodafone Group

Assistant Manager

30/07/2023

55000

Previous Employer 1

Motif India Infotech

Senior
Executive

30/11/2016

21000

Previous Employer 2

If Selected, how much time do you need
to join?

2 Days

Please briefly
describe your work experience specifically in Quality?

Voice
/Email / Chat audit on Applications NICE / Genesys.

Marking Based on SOP

Feedback to team

Process Improvement

Have you worked as a Quality Manager in
a Call Center/Customer Service/BPO Environment?

Yes

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service reps will get the problem
solved eventually. Great customer service reps will get it solved immediately,
doing everything they can to remedy the problem at hand

What according to you
makes you a good candidate for this position?

Knowledge,

On a scale of 1 - 5 please rate your fluency in
spoken English

5