Subject: Trainer Candidate - Mohit Gupta
From: Mohit Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Aug 2022 07:45:57 -0400

Tech Support
Test

Name

Mohit
Gupta

E-mail

[email-masked]

Phone Number

(+91) +919582991727

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Guruji Astro

Quality and training

24k

Previous
Employer 1

Astrotalk

Customer support

30/9/2021

Previous Employer 2

If Selected, how much time do you need
to join?

After receiving offer latter, next day I'll able to
join

Please briefly describe your work experience
specifically in Quality?

Hello.

GURUJI ASTRO is a astrological consultancy company where Astrologer guide and
consulting the domestic as well as foreign user.

So my designation is quality and training executive where I audit the
astrologers calls and chats, if they consult properly to the user, like
politely, empathize towards the user. Checking if share some personal
information to the user like personal IDs, contact number etc. After that take
one on one session and describe the quality, data.

And I'll also work on customer retention department.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Be honest,I didn't face any difficult situations yet. But in
future I ever faced any difficult situations then first thing is I will not
panic at that time understanding the situation, guide our team how to tackle
this difficult situations. Also help each members if they faced any issue. So at
the end together we will overcome the difficult situation.

THANK YOU

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

According
to me Good customer support is just solving problems.

Great customer support is to empathize with the user , understanding the problem
and solve the concern immediately.

What according to
you makes you a good candidate for this position?

There are
so many people apply for this position and might be those are good as well.

According to me I am good because I mange the quality of many astrologers and
train them. So I know what are the aspect while talking to the users/clients.

On a scale of 1 - 5 please rate your fluency in
spoken English

3