Subject: Trainer Candidate - Ashish Peter
From: Ashish Peter <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Aug 2022 02:12:24 -0400

Tech Support
Test

Name

Ashish
Peter

E-mail

[email-masked]

Phone Number

(91) 9650041280

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Gurgaon but can relocate to
Noida

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Unacademy

Senior. QA

16th Aug'22

46k

Previous Employer 1

Teleperformance

QA

18
Sept'20

32k

Previous Employer 2

IBM

Senior Executive

n

25k

If Selected, how much time do you need
to join?

Immediate

Please briefly
describe your work experience specifically in Quality?

Working
as a Senior Quality Analyst with Unacademy(An online learning education
platform),

Evaluating BDE’s(Business Development executive)counseling calls.Taking
BDE’s quality session,giving them

feedback on the basis of their audited call.Giving training to bottom quartile
BDEs.Doing Grievance/Escalations

RCAs, Regular/Sampling/Hygiene Audits,Calibration,Publishing DQR(Daily quality
report),Referral adherence report,

Defect report SM/BDE wise on weekly/monthly basis,Productivity Report.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

we all worked as QA then some as Senior QA & some as QAs
and whenever any dip down of Quality score came up so all had worked together in
order to get our scores increased by working more & more on our agents ...as
via providing them timely feedback / giving them pre/post shift briefings /
Discussing on the AOI they are lacking one on one discussion as one on one
discussion impacts agents more then a group as leads them to open else in
crowd/group they can't open thus, unable to express their week
points

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

As per me
both Good & Great customer are best until & unless they won't good
customer service from our end.

What according to you makes you a
good candidate for this position?

My skills of auditing /
making bonds with the team mates / Interacting with our colleagues.

On a
scale of 1 - 5 please rate your fluency in spoken English

4