Subject: Trainer Candidate - Ashish Ahlawat
From: Ashish Ahlawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Aug 2022 01:47:54 -0400

Tech Support
Test

Name

Ashish
Ahlawat

E-mail

[email-masked]

Phone Number

(91) 9654287468

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Weddingwire India Pvt Ltd

Operations executive

currently
working

31000

Previous Employer 1

Marriott International

Sales and
service associate

10th May 2021

22000

Previous
Employer 2

The Oberoi Udaivilas

Front Office Associate

28 Sept
21018

17000

If Selected, how much time do you need
to join?

30 days

Please briefly
describe your work experience specifically in Quality?

I take
care of Bash process Which include Lead generation and data enrichment daily
quality check of lead generation and enrichment process, also I take care of the
presentation related to the Bash process

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

The toughest part of the job is definitely dealing with the
time when one of my colleague left the organisation and I have to take care of
everything at first I was thinking how will I handle all the daily functions but
the brighter side is I learned lot of new things about other processes too.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

When we
talk about good customer service is we do everything and just hand over the same
to customer but on the other hand great customer service means we take the
ownership of project discuss the same with customer and resolve also keep
quality maintained and handover the same on time with all the parameters keeping
mind

What according to you makes you a good candidate
for this position?

Who have the knowledge of quality and day to day
functions handling.

On a scale of 1 - 5 please rate your
fluency in spoken English

4