Subject: Trainer Candidate - Shubham Sethi
From: Shubham Sethi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Aug 2022 01:15:41 -0400

Tech Support
Test

Name

Shubham
Sethi

E-mail

[email-masked]

Phone Number

(121005) 9711056937

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Faridabad

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Galaxy Indicators India pvt ltd

QMS Engineer

16 Aug
2022

25000

Previous Employer 1

R.V Industrial
Enterprises

QA Engineer

12 Mar 2022

24000

Previous
Employer 2

N/A

N/A

N/A

N/A

If Selected, how much time do you need
to join?

15-20 Days

Please briefly
describe your work experience specifically in Quality?

Great
Morning Sir/Ma'am,

I Shubham working as QMS Engineer at Galaxy Indicators India Pvt Ltd. Located in
Faridabad. I have total 5 Years of experience in quality Control and
Assurance.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

My toughest challenge in my work experience is that I was
asked to handle a new SFM (Shop Floor Management) software of my project.
Although I was trained in the technology, it was quiet challenging to understand
the requirements and confirm on the efforts its going to take. However, my
manager was a nice person, he stood with me in initial days and give me extra
days to sort things out. After few tasks I was rather becoming a expert and was
able to help many who joined with me.

I feel Challenges make us strong and sound in technical skills.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

Good customer service reps will get the problem solved eventually. Great
customer service reps will get it solved immediately

What according to
you makes you a good candidate for this position?

Confidence, Active listener, Intelligency, Continual Self
Improvement, Understanding Customer Requirements.

On a scale of 1 - 5
please rate your fluency in spoken English

2