Subject: Trainer Candidate - Megha Gupta Megha
From: Megha Gupta Megha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Aug 2022 01:11:47 -0400

Tech Support
Test

Name

Megha Gupta
Megha

E-mail

[email-masked]

Phone Number

(91) 9999065739

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Rohini delhi

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Lifeworks

Senior Analyst

0

23

Previous
Employer 1

Wipro

Associate

31/03/2021

18

Previous
Employer 2

Digivation

Intern

01/09/2020

10

If Selected, how much time do you need
to join?

1 month

Please briefly
describe your work experience specifically in Quality?

Working
for wealth and health service in Case management team for the company clients by
maintaing quality in processing.

Providing training to new hires. Maintaing system integrity and security.
Managing TAT and SLAs.

Have you worked as a Quality Manager in
a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Giving the team simple and clear direction, when team is given
complex and poorly outlined directions this could lead to mismanagement and
teaming missing the marks. Inspiring the team and acknowledging them for there
hard work by identifying and utilising each team members strength and knowledge.
By creating a plan for improvement like cross training or delegating difficult
task could help them demonstrate their capability as an individual and also as a
team. And also by giving the team reward and praises for their effort which
could be a real booster for them.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good  customer service  reps will get the problem
solved them eventually. Great customer service reps will get it solved
immediately, doing ever They can to remedy the problem at hand

What
according to you makes you a good candidate for this position?

I have an experience with new hire by teaching them about the
process and maintaining the quality of the process as this is the key skill
which is required as per the job description.

On a scale of 1 - 5
please rate your fluency in spoken English

5