Subject: Trainer Candidate - Rajan Dubey
From: Rajan Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Aug 2022 01:11:43 -0400

Tech Support
Test

Name

Rajan
Dubey

E-mail

[email-masked]

Phone Number

(110066) 9811287076

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

New Ashok Nagar

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tech Mahindra

Senior quality analyst

Still working

19500

Previous Employer 1

Previous
Employer 2

If Selected, how much time do you need
to join?

30 days

Please briefly
describe your work experience specifically in Quality?

Auditing
calls and sharing the valuable feedback with the advisors

Preparing reports like CQ Dashboard, feedback compliance tracker, IVR compliance
report, Dip check compliance report, Calibration variance report.

Leading calibration with the client and internal stale holders

Preparing TNI and sharing the same with training team so they can arrange
refresher sessions for the advisors

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

For me everything is manageable, you just need to find out the
main cause of the situation and then come up with some solution to resolve the
issue. There is nothing which cannot be managed with proper planning and
execution.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

A good
customer service is just meeting the expectations of the customer.

But a great a customer service is building a good relationship with your
customers. Thanking the customer and promoting a positive, and helpful
environment and this will ensure they leave with a great impression.

What according to you makes you a good candidate
for this position?

I am having the required experience for the job
role and along with the skill set to handle the work.

Ready to accept challenges and also having the unique skill of working in
pressure situations as well.

On a scale of 1 - 5 please rate your
fluency in spoken English

4