Subject: Trainer Candidate - Ayushman Sinha Ayushman
From: Ayushman Sinha Ayushman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Aug 2022 13:00:27 -0400

Tech Support
Test

Name

Ayushman
Sinha Ayushman

E-mail

[email-masked]

Phone Number

(+91) 9748785056

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Kolkata

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Hdfc Bank

Product Sales Manager

42683

Previous
Employer 1

RBL bank

Deputy Manager

18/04/2022

32500

Previous Employer 2

ICICI bank

Senior Officer

17/11/2017

22000

If Selected, how much
time do you need to join?

30 days

Please briefly describe your work experience specifically in
Quality?

My career path has been mostly in the Banking.
Customer support/Customer relationship/sales has been my expertise. However , i
have had a stint of 7months in the BPO sector in Wipro. I was an support
executive for UNITED HEALTH CARE GROUP process.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

This is what my current job role is all about. Maintain
service quality of 95% (level of confidence). Ensuring team
discipline.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Proactively
Solving customer issue. Committing a TAT and solving within TAT.

What
according to you makes you a good candidate for this position?

I believe i have the zeal and acumen required for this role.
Customer service support/service, maintaining quality is what I have been doing
my entire career.

On a scale of 1 - 5 please rate your
fluency in spoken English

5