Subject: Arabic Language Test - ABDULMALEK KHALED SAIF QAID
From: ABDULMALEK KHALED SAIF QAID <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Aug 2022 11:53:18 -0400

Foreign Language
Screening Test

Name

ABDULMALEK
KHALED SAIF QAID    /  (+91) 9510542899
/ [email-masked]

Whats your first language

Arabic

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
customer

Your ordered a hand bag from our online store has been shipped by us, and handed
over to courier company same day when the order was placed.

But we found that the customer's address as per the courier was wrong.

Could you please provide us the correct address.

Regards

Abdulmalek Qaid

Customer service

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hi Abdul,

We Homebox Team, have been received your email, and understand the problem, we
will send our team to take the TV Cabinet scratches one and we will replaced
with the new one.

Regards

Abdulmalek Qaid

Customer service