Subject: English Language Test - ABDELMAGID OSMAN
From: ABDELMAGID OSMAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Aug 2022 06:17:13 -0400

Foreign Language
Screening Test

Name

ABDELMAGID
OSMAN    /  (91) 9116333178    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

HELLO DEAR CUSTOMER

The courier tried to deliver the order to the customer, but the customer's
address as per the courier was wrong. ,

so now you just have to change your address and it will reach you buy 3-4 days
work.

thank you for contact us.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

HELLO

MR.Abdul

we are sorry for this issus i will contact with my team to bring the new TV and
replaced with a new unit,

thank you for contact us.