Subject: Arabic Language Test - Saddam Nasser
From: Saddam Nasser <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Aug 2022 03:08:00 -0400

Foreign Language
Screening Test

Name

Saddam
Nasser    /  (91) 8390014932    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer,

Thank you for showing interest in our products!

I understand how frustrating this must be.

However, I would like to assure you that your order was shipped and handed over
to the courier the same day you placed the order. Unfortunately, the courier
tried to reach you at the address which you mentioned, but the address, as per
the courier, seems to be not correct.

Kindly, recheck the your address that you want your order to be delivered to and
inform us, and we will do everything we can to deliver your order very soon.

Sincerely,

Saddam Nasser

The customer care executive

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hi Mr. Abdul,

First of all, thank you for buying our product!

For your complain, we are really sorry for you experiencing this with us.

Kindly, give me some time to discuss your complain with my team, and I will come
back to very soon.

I appreciate your understanding!

The best regards,

The customer care