Subject: Trainer Candidate - vatika NA
From: vatika NA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Aug 2022 02:41:20 -0400

Tech Support
Test

Name

vatika
NA

E-mail

[email-masked]

Phone Number

(+91) 9915728011

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

chennai

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Bosch

Senior engineer

51 K Per
month

Previous Employer 1

NA

Previous
Employer 2

NA

If Selected, how much time do you need
to join?

30 days

Please briefly
describe your work experience specifically in Quality?

Strong
computer skills and knowledge of QA databases and applications.

Strong analytical and problem-solving skills.

Meticulous attention to detail.

communication and interpersonal skills.

Analytical and problem-solving ability.

Planning and project management skills.

Persistence and the ability to influence others.

The ability to lead and motivate a team.

A strategic approach to work.

The ability to facilitate change.

Skills in numerical and statistical analysis.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

The toughest part of the job is definitely dealing with
certain clients. When they give our company representatives a hard time, doing
our job becomes tough. On the other hand, when you get a great client, and
develop a strong relationship with them, it is probably the most rewarding parts
of the work.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer service reps will get the problem solved eventually. Great customer
service reps will get it solved immediately, doing everything they can to remedy
the problem at hand.

What according to you makes you a
good candidate for this position?

I have experience in the same
field with Europe's no 1 company "BOSC" for 4+ Years. I have good at handling
pressure and my interpersonal skills makes me most suitable for Customer
oriented profession.

On a scale of 1 - 5 please rate your
fluency in spoken English

5