Subject: Re: Trainer Candidate - Atul Soni
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 15 Aug 2022 07:54:28 -0700 (MST)

average comm skills, cannot consider, details in sheet 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Saturday, August 13, 2022 5:03:57 PM 
Subject: Fw: Trainer Candidate - Atul Soni 

interview 

From: Atul Soni <[email-masked]> 
Sent: Wednesday, August 10, 2022 9:00 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Aishwarya Jaiswal <[email-masked]> 
Subject: Trainer Candidate - Atul Soni 

	

	
			Tech Support Test 
		
	Name 	Atul Soni 
	E-mail 	[email-masked] 
	Phone Number 	(452010) 6261871763 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Indore 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Teleperformance 	Quality Analyst 	Na 	33.33 
Previous Employer 1 	First Source Solution ltd 	Customer care executive 	31 07 2017 	8000 
Previous Employer 2 	Na 	Na 	Na 	Na 
	If Selected, how much time do you need to join? 	Can join imidiately 
	Please briefly describe your work experience specifically in Quality? 	Expertise in handling customers for 5 year, Expertise in auditing, RCA, Calibration, 7 QC Tools, Coaching and Feedback and Training 
	Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? 	No 
	Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team 	When i got the promotion as an quality analyst internally, our process were not trending well in quality for more than 1 year. When i was there, it was difficult for me to give the good no. in quality for 3 month, after the 3 month of hard work, we are consistently meeting the target. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand. 
	What according to you makes you a good candidate for this position? 	Having great ideas and problem solving skills. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5