Subject: Re: Trainer Candidate - Kajol Saifi
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 15 Aug 2022 07:06:07 -0700 (MST)

ask to call tomorrow 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Monday, August 15, 2022 6:37:33 PM 
Subject: Fw: Trainer Candidate - Kajol Saifi 

interview 

From: Kajol Saifi <[email-masked]> 
Sent: Sunday, August 14, 2022 6:02 AM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Aishwarya Jaiswal <[email-masked]> 
Subject: Trainer Candidate - Kajol Saifi 

	

	
			Tech Support Test 
		
	Name 	Kajol Saifi 
	E-mail 	[email-masked] 
	Phone Number 	(91) 9910248568 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	New Delhi - Saket 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Girnarcare Pvt Ltd 	Quality analyst 	29.08.22 	39000 
Previous Employer 1 	Cars24 	Account manager 		30000 
Previous Employer 2 	Mahindra first choice 	CRE 		22000 
	If Selected, how much time do you need to join? 	Can join immediately 
	Please briefly describe your work experience specifically in Quality? 	Our KRA is divided into three part as we were part of business excellence team. 
1. Audit retail associate calls 
2. feedback for improvement. 
3.prepare the dashboard and present it to management level 
	Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? 	Yes 
	Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team 	Quality analyst is such a big responsibility when it comes to improvement any business. During pandemic inspection of cars was lower than usual by 20% therefore we were running behind as whole. Our RAs were trained for normal inspection for the vehicle. We prepared the new SOP and took it as challenge of home inspection by using data. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Customer is the god. It has nothing to do with good or great. If we provide good service it will bring us more business. That's also true we cannot satisfy our entire users however, minimal efforts can bring good will. 
	What according to you makes you a good candidate for this position? 	Quality profile is not limited to audit or take out the issue but rather, to solve the problems with the pragmatic solutions. I consider myself as an self motivated and problem solver with reflective learner who can work with team harmonesly. Also, am already aware about the all 7 QC tools with advanced Excel so It might be cherry on the cake for the company. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5