Subject: Fw: Trainer Candidate - Kajol Saifi
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 15 Aug 2022 13:07:33 +0000

interview
________________________________
From: Kajol Saifi <[email-masked]>
Sent: Sunday, August 14, 2022 6:02 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Aishwarya Jaiswal <[email-masked]>
Subject: Trainer Candidate - Kajol Saifi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Kajol Saifi
E-mail  [email-masked]
Phone Number    (91) 9910248568
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      New Delhi - Saket
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Girnarcare Pvt Ltd      Quality analyst         29.08.22        39000
Previous Employer 1     Cars24  Account manager                 30000
Previous Employer 2     Mahindra first choice   CRE             22000
If Selected, how much time do you need to join? Can join immediately
Please briefly describe your work experience specifically in Quality?   Our KRA is divided into three part as we were part of business excellence team.
1.  Audit retail associate calls
2. feedback for improvement.
3.prepare the dashboard and present it to management level
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team    Quality analyst is such a big responsibility when it comes to improvement any business. During pandemic inspection of cars was lower than usual by 20% therefore we were running behind as whole. Our RAs were trained for normal inspection for the vehicle. We prepared the new SOP and took it as challenge of home inspection by using data.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Customer is the god. It has nothing to do with good or great. If we provide good service it will bring us more business. That's also true we cannot satisfy our entire users however, minimal efforts can bring good will.
What according to you makes you a good candidate for this position?     Quality profile is not limited to audit or take out the issue but rather, to solve the problems with the pragmatic solutions. I consider myself as an self motivated and problem solver with reflective learner who can work with team harmonesly. Also, am already aware about the all 7 QC tools with advanced Excel so It might be cherry on the cake for the company.
On a scale of 1 - 5 please rate your fluency in spoken English  5