Subject: Trainer Candidate - FATIMA MEHAJABEEN
From: FATIMA MEHAJABEEN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Aug 2022 07:28:03 -0400

Tech Support
Test

Name

FATIMA
MEHAJABEEN

E-mail

[email-masked]

Phone Number

(560097) 9632143502

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Bangalore

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Flipkart

Senior Executive -Operation

31st August 22

27

Previous Employer 1

AEGIS

Senior Executive
-Operation

31st December 21

25

Previous
Employer 2

Startek

Senior Executive -Operation

1st March 21

25

If Selected, how much time do you need
to join?

10

Please briefly describe your work
experience specifically in Quality?

Outstanding communication and
interpersonal skills.

➢ Persuasive, emphatic with good problem-solving skills.

➢ Ability to deal with external and internal customer support in a
professional manner.

➢ Ability to adapt to new processes in limited time frame.

➢ Multi-tasking skills and ability to work under pressure.

➢ Understanding Business needs and always maintaining the business
standards.

Proactive.

➢ Persuasive in handling customers/clients in chats or emails.

➢ Excellent team player and strongly follow the concept to learn & grow
together as a team

rather than as an individual.

➢ Excellent training skills.

➢ Quick learning skills.

➢ Best in analyzing frauds with their accounts.

➢ Adding on points for unique results based on working scenarios.

Have
you worked as a Quality Manager in a Call Center/Customer Service/BPO
Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Customer Support Executive

Fraud and Risk Management

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

good customer services is giving good services giving to the
customer in difficulties by resolving to customer issue.

speaking directly listen to customer   fixing customer problem

great customer service is clear process and customer experience strategy giving
product in lowest prices for good and profit for company

What according to you makes you a good candidate
for this position?

because i will understand  customer issue solve
it with polity calmly  when there are irate

On a scale of 1 - 5
please rate your fluency in spoken English

5