Subject: Trainer Candidate - Rishi Ram Bashyal Rishi
From: Rishi Ram Bashyal Rishi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Aug 2022 06:50:17 -0400

Tech Support
Test

Name

Rishi Ram
Bashyal Rishi

E-mail

[email-masked]

Phone Number

(91) 9205528230

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Gurugram

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Concentrix

Quality advisor

15 september/2022

40000

Previous Employer 1

Intelenet

Team
coach

15 may/2018

35000

Previous Employer 2

Fis

Associate

28
April/2016

30000

If Selected, how much time do you need
to join?

1 month

Please briefly
describe your work experience specifically in Quality?

Currently
working as quality advisor with concentrix india pvt ltd. For the process
att.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Recently I was assigned a agent for call monitoring where in I
found out that the rep was following all the policies implied by the client but
was not able to get promoters on the call which impacted the net promoter rate
of the whole team .Initially when I shared feedback with him he mentioned that
he is doing everything correct and it's just bad luck that he does not get
promoters or get detraters.Upon auditing his call I found out that he was
robotic and was just passing on information so in order to overcome this I
design 5 session for him in order to improve his voice modulation,intonation and
emphathy.I also shared some tips for soft skills and sugar coating and
eventually the agent was able to get good promoters which made him very
happy.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

The main n
difference between good and great customer service is that great customer
service leaves a positive impact on the custome which make him a reapeating
customer as in a good customer service is not going the extra mile and simply
getting the job done.

What according to you makes you a
good candidate for this position?

I have a positive personality
which also reflects in my behaviour towards my team,being a coach or a teacher
just knowing the product would not help one should also understand the mentality
of his student and I connect with them motivating them to do better regarding
their quality scores and their promoter score.

On a scale of 1 - 5
please rate your fluency in spoken English

5