Subject: Trainer Candidate - Akhilesh Tripathi
From: Akhilesh Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Aug 2022 06:24:43 -0400

Tech Support
Test

Name

Akhilesh
Tripathi

E-mail

[email-masked]

Phone Number

(+91) 8400018059

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Noida sector 62

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Concentrix Daksh services limited

Sr. Representative

12/08/2022

32000

Previous Employer 1

eClerx services limited

Analyst

30/09/2021

22000

Previous
Employer 2

If Selected, how much time do you need
to join?

Immediately

Please briefly
describe your work experience specifically in Quality?

In
quality we need to check the agents quality score by performing the quality
audit on different parameters

Have you worked as a Quality Manager in
a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

The most difficult part is to make a team productive in every
part also help your teammates so that they will work according to their
potential

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

The
difference between good and great customer service is Good customer service reps
will get the problem solved eventually. Great customer service reps will get it
solved immediately, doing everything they can to remedy the problem at
hand

What according to you makes you a good candidate
for this position?

I have all the necessary required skills for this
position such as team leading and team management

On a scale of 1 - 5
please rate your fluency in spoken English

5