Subject: Trainer Candidate - Divya Suri
From: Divya Suri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Aug 2022 03:26:12 -0400

Tech Support
Test

Name

Divya
Suri

E-mail

[email-masked]

Phone Number

(91) 9899278233

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

East Delhi, Krishan
Nagar

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

N/A

N/A

N/A

N/A

Previous Employer 1

Gulshan Pvt Ltd

Guest Relation
Manager

16th June'2022

56500

Previous
Employer 2

PVR Entertainment

Guest Relation Manager

20th July'
2020

46500

If Selected, how much time do you need
to join?

1 Week

Please briefly
describe your work experience specifically in Quality?

As said,
Quality always matters over Quantity. I am a person who prefers quality work in
everything I do. Specifically in my work experience, quality matters a lot as
selling houses in Noida.

Have you worked as a Quality Manager in
a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

One experience I would like to share was with British Airways
that due to heavy storm we have had cancelled all BA flights, and in that flight
one of the passenger was travelling for one his family member cremation. He was
highly irritated because of that. We as a Brand and understanding that situation
at that time have understood the situation and offer a full refund and made him
travel on a private jet by British Airways. The call was not easy when it
started as passenger was not ready to listen at all, however by my listening
skills and patience, the call control came in my hand and the client appreciated
my service as well.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Good service is something which everyone is doing these days.
However great service comes under something that you do going out of the box for
your customer.

Good service is simply good and simple but great service gives customer a sense
of belief on you.

Good service is something like passing marks but great service is like achieving
what you desire for.

What according to you makes you a
good candidate for this position?

Awareness about process

Understanding

Patience and polite nature

Confidence

On a scale of 1 - 5 please rate your fluency in
spoken English

5