Subject: Trainer Candidate - Shibhangana Mishra
From: Shibhangana Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Aug 2022 02:42:56 -0400

Tech Support
Test

Name

Shibhangana
Mishra

E-mail

[email-masked]

Phone Number

(91) 9871917910

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Ghaziabad

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Acelerar technology

Sr. Process associate

24000

Previous Employer 1

Previous
Employer 2

If Selected, how much time do you need
to join?

35000

Please briefly
describe your work experience specifically in Quality?

I am
working as a senior process associate from last 6 years and my overall roles and
responsibilities is to manage team members and coordination with clients and
maintaining the quality and productivity of projects. I am basically managing
two projects data entry and product listing.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

As you prepare for upcoming job interviews, it’s to your
advantage to think about all likely questions that might come your way. Doing
this helps you generate ideas and responses at a time when you aren’t under
extreme pressure. This calm environment, when you truly have the time to think,
is when you’re going to come up with your best ideas.

If you’ve been scouring the internet to find common interview questions so you
can rehearse your answers, you’ve likely stumbled upon this behavioral
interview question:By providing a response to this interview question that
highlights your problem-solving skills and ability to overcome challenges, the
hiring manager can trust that you’ll be able to do the same in the job
you’re interviewing for. That’s important because every job has difficult
tasks and situations - it’s not about avoiding them, it’s about powering
through them!

Note that this type of example from your career isn't something you would choose
to highlight in your resume, a cover letter, or your LinkedIn profile. However,
it's important to be able to talk about difficulties in interviews because you
can turn it into a story about your key learnings and ability to navigate a
challenging situation.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

The main
difference between good and great customer service is one who is responsible for
the client's productivity and management is a good customer service and one who
is responsible for the business development as well is a great customer service

What according to you makes you a good candidate
for this position?

I have experience of 6 year's as a process
associate and I have experience of different projects and management that makes
me good candidate for this position.

On a scale of 1 - 5
please rate your fluency in spoken English

5