Subject: English Language Test - Wigdan Waly
From: Wigdan Waly <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Aug 2022 01:29:30 -0400

Foreign Language
Screening Test

Name

Wigdan
Waly    /  (+91) 8792670357    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello sir / madam,

The courier was trying to reach your exact location but it was wrong , please re
send a correct address so we can deliver to .

Thanking you so much for ordering from our application , hope to be on your best
Idea.

Thank you

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
sir,

We are so sorry for that , and will try to solve your problem as soon as
possible

Thanking you

Hombox team