Subject: Trainer Candidate - Kajol Saifi
From: Kajol Saifi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Aug 2022 20:32:12 -0400

Tech Support
Test

Name

Kajol
Saifi

E-mail

[email-masked]

Phone Number

(91) 9910248568

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

New Delhi - Saket

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Girnarcare Pvt Ltd

Quality analyst

29.08.22

39000

Previous Employer 1

Cars24

Account manager

30000

Previous Employer 2

Mahindra first choice

CRE

22000

If Selected, how much time do you need
to join?

Can join immediately

Please briefly
describe your work experience specifically in Quality?

Our KRA
is divided into three part as we were part of business excellence team.

1.  Audit retail associate calls

2. feedback for improvement.

3.prepare the dashboard and present it to management level

Have
you worked as a Quality Manager in a Call Center/Customer Service/BPO
Environment?

Yes

Please tell us below
in 300 - 500 words about the most difficult situation in your experience as
someone who is responsible to manage and bring improvements in quality of your
team

Quality analyst is such a big responsibility when it comes to
improvement any business. During pandemic inspection of cars was lower than
usual by 20% therefore we were running behind as whole. Our RAs were trained for
normal inspection for the vehicle. We prepared the new SOP and took it as
challenge of home inspection by using data.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Customer is the god. It has nothing to do with good
or great. If we provide good service it will bring us more business. That's also
true we cannot satisfy our entire users however, minimal efforts can bring good
will.

What according to you makes you a good candidate
for this position?

Quality profile is not limited to audit or take
out the issue but rather, to solve the problems with the pragmatic solutions. I
consider myself as an self motivated and problem solver with reflective learner
who can work with team harmonesly. Also, am already aware about the all 7 QC
tools with advanced Excel so It might be cherry on the cake for the company.

On a scale of 1 - 5 please rate your fluency in
spoken English

5