Subject: Trainer Candidate - Yamni Chauhan
From: Yamni Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Aug 2022 10:52:47 -0400

Tech Support
Test

Name

Yamni
Chauhan

E-mail

[email-masked]

Phone Number

(+91) 9306257034

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Gurgaon sector 15 part
1

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Indiabulls Consumer Finance Limited

Central Operation executive

30
August'22

26000/-

Previous Employer 1

Elevate holidays UK and
European DMC

Operation executive

9th December'20

21000/-

Previous Employer 2

NA

NA

NA

NA

If Selected, how much time do you need
to join?

Immediately

Please briefly
describe your work experience specifically in Quality?

NA

Have you worked as a Quality Manager in
a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Most difficult situation in my work experience is that, when
I'm promoted as an central operation executive. Its very difficult to manage
things that i have never done before, also it's very responsible position.

But i manage all the things and work  very smoothly.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service is that when customer only
satisfied about his queries other then great customer service is that when
executive solved customer queries as customer wants.

What according to
you makes you a good candidate for this position?

As of now
my experience in customer service that makes me better candidate for this
position.

On a scale of 1 - 5 please rate your fluency in
spoken English

4