Subject: Trainer Candidate - Sukhvinder Thakur
From: Sukhvinder Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Aug 2022 07:58:34 -0400

Tech Support
Test

Name

Sukhvinder
Thakur

E-mail

[email-masked]

Phone Number

(+91) 8433031760

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Roorkee

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wyzmindz

Quality analyst

28000

Previous
Employer 1

Quampetence

Customer executive

June 2021

Previous Employer 2

Radical minds

Customer
executive

August 2020

If Selected, how much time do you need
to join?

20 days

Please briefly
describe your work experience specifically in Quality?

Monitering call AHT, call auditing, RCA, Special
project

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

At my current job, a client called late Friday afternoon with
an urgent question about their project status. Usually my boss directly
interacts with our clients, but he'd already left for the weekend. I told the
client that while I might not know the exact answer, I could possibly help
because I was also working on the project. The client was fine with that. We
worked through the question together, and I was able to provide enough
information that the client felt the rest could wait until Monday. I left a
detailed note for my boss asking him to check in with the client on
Monday.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer service reps will get the problem solved eventually. Great customer
service reps will get it solved immediately, doing everything they can to remedy
the problem at hand

What according to you makes you a
good candidate for this position?

I'm confident that I can
bring this type of success to this position. I am confident that I am a good fit
for this position for several reasons, but most specifically because of my
dedication to going above and beyond in a job. I am committed to learning any
new skills on my own to succeed in this role.

On a scale of 1 - 5
please rate your fluency in spoken English

5