Subject: Fw: Trainer Candidate - Atul Soni
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Sat, 13 Aug 2022 11:33:57 +0000

interview
________________________________
From: Atul Soni <[email-masked]>
Sent: Wednesday, August 10, 2022 9:00 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Aishwarya Jaiswal <[email-masked]>
Subject: Trainer Candidate - Atul Soni

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Atul Soni
E-mail  [email-masked]
Phone Number    (452010) 6261871763
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Indore
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Teleperformance         Quality Analyst Na      33.33
Previous Employer 1     First Source Solution ltd       Customer care executive 31 07 2017      8000
Previous Employer 2     Na      Na      Na      Na
If Selected, how much time do you need to join? Can join imidiately
Please briefly describe your work experience specifically in Quality?   Expertise in handling customers for 5 year, Expertise in auditing, RCA, Calibration, 7 QC Tools, Coaching and Feedback and Training
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team    When i got the promotion as an quality analyst internally, our process were not trending well in quality for more than 1 year. When i was there, it was difficult for me to give the good no. in quality for 3 month, after the 3 month of hard work, we are consistently meeting the target.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand.
What according to you makes you a good candidate for this position?     Having great ideas and problem solving skills.
On a scale of 1 - 5 please rate your fluency in spoken English  5