Subject: Trainer Candidate - Sanju Dagar
From: Sanju Dagar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Aug 2022 03:24:36 -0400

Tech Support
Test

Name

Sanju
Dagar

E-mail

[email-masked]

Phone Number

(91+) 9953980873

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Faridabad

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tata Consultancy Services

Process Associate

04-11-2022

24K

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

If Selected, how much time do you need
to join?

As I'm serving my notice period, my last working
day will be on 04-11-2022 after that I'm good to join office from
07-11-2022

Please briefly describe your work experience
specifically in Quality?

Having experience of
implementing procedure, service standard for business exposure. Upgraded the
work through preparing standard operating procedure and also structured a
feedback channel between maker and checker thus contracting error percentage.
Having training and development session of fellow associates for enhancing their
product knowledge. I ensure smooth roll out of QC error tracker, QC MIS,
Schedule Adherence, Monthly Team Data.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

The most challenging situation for me, I would say was when
our company was dealing with a new software. All the employees were very serious
about this new software because it was one of the new application on which we
need to process our work. The application was, however, in our reach and we
would have understand it without much of hustling. But, the problem arose here
when our software comes with some more new changes. Since I had tried my hands
on application's work earlier, I was asked to do it for my team. It was quiet a
time since I had done that work. I was afraid that I won't be able to do it.
But, I recalled all that I have learned and gave some training to my fellows and
they also have good command on application now. Those who were facing issues we
conduct sessions for them and help them out.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service reps will get the problem
solved eventually. Great customer service reps will get it solved immediately,
doing everything they can to remedy the problem at hand. Good means that having
good communication skills, soft attitude. Great customer service tells about the
smart communication, problem solving and make the customer satisfy. Good
customer service means meeting expectations, but great service means exceeding
them.

What according to you makes you a good candidate
for this position?

I'm confident that I am a good fit for this
position for several reasons, but most specifically because of my dedication to
going above and beyond in a job. I am committed to learning any new skills on my
own to succeed in this role.

On a scale of 1 - 5 please rate your
fluency in spoken English

5