Subject: Trainer Candidate - Devashish Katyayan
From: Devashish Katyayan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Aug 2022 02:01:37 -0400

Tech Support
Test

Name

Devashish
Katyayan

E-mail

[email-masked]

Phone Number

(91) 8076941144

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Vikas puri

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Ausbizz solutions

Supervisor

31 July
2022

40,000

Previous Employer 1

Kalkine solutions private
limited

Financial lead associate

5 February 2021

28900

Previous Employer 2

Ausbizz solutions

Customer
support

15 January 2020

19800

If Selected, how much time do you need
to join?

Immediately

Please briefly
describe your work experience specifically in Quality?

I have
experience in customer handling, pre sales and in sales too. As a supervisor in
Ausbizz solutions i have trained more than 5 batches of over 6 candidates and
also helped them with product training as well as leaning and development. While
working in kalkine solutions private limited i was also allotted to training for
product knowledge due to my excellent sales results.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

In my recent job as a supervisor in Ausbizz solutions,there
was a new hire who consistently provided incomplete reports. They were asked
multiple times to include all the required information, but the reports
continued to lack all the data and had to be redone for others to do their jobs.
I wondered if the new employee was getting clear information, so I created a
sample report for the new hire showing all the required data. I also asked other
supervisors to review this with their reports and to post a chart of when the
reports were due. As a result, the quality of everyone's reports improved, not
just those of the new employee. I learned that it's really important to listen
and to clearly communicate expectations to get the desired results.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

1. Customer service responds to
the customer's needs. Superior customer service anticipates the customer's
needs.

2. Great service is one that customers doesn't expect and you have deliver more
to them!

3. Good means that having good communication skills,soft attitude.Great customer
service tells about the smart communication, problem solving and make the
customer satisfy.

What according to you makes you a
good candidate for this position?

1.Expertise in Team handling
and management training.

2.Higly confidence

3. Relevant experience in customer service.

On a scale of 1 - 5
please rate your fluency in spoken English

5