Subject: Trainer Candidate - Yashvi Sharma Yashvi
From: Yashvi Sharma Yashvi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Aug 2022 01:31:39 -0400

Tech Support
Test

Name

Yashvi
Sharma Yashvi

E-mail

[email-masked]

Phone Number

(91) 9414715413

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Faridabad

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Adobe TP

QA

60 days

34000

Previous Employer 1

MetLife

QA

24000

Previous Employer 2

If Selected, how much time do you need
to join?

60 days

Please briefly
describe your work experience specifically in Quality?

Team
handled of 15.

Rca

Calibration

Feedback

Coaching

Monitor transaction

Dashboard

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Represent success story of Quality team in difficult situation
of COVID.

Though it was difficult to coordinate with teams remotely working with different
ideas. But we won this and embark a bench mark in improving a quality of
organisations.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Great
customer service means meeting customer expectations—from interacting with
customers over messaging channels because they expect convenience to investing
in your knowledge base because they expect to find answers on their
own.

What according to you makes you a good candidate
for this position?

Great managers are able to lead teams, help them
grow, and maintain full control over their business and its performance at the
same time. These are the people who manage to constantly adapt to new
situations, encourage others to reach their full potential, and deliver their
best work, too.

On a scale of 1 - 5 please rate your
fluency in spoken English

5