Subject: Trainer Candidate - Sumit Kumar
From: Sumit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Aug 2022 01:11:05 -0400

Tech Support
Test

Name

Sumit
Kumar

E-mail

[email-masked]

Phone Number

(91) 9024902970

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Siwan Bihar

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

D2H

Customer service

Yesterday

20000

Previous Employer 1

Awign

Customer service

20 July

15000

Previous Employer 2

Na

Na

Na

Na

If Selected, how much time do you need
to join?

7 days

Please briefly
describe your work experience specifically in Quality?

I worked
as a customer service executive in 2 companies  , currently working in D2h

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Once I got a very angry customer  his problem  was he want
technician visit but by any fault technician can't able to visit at his place ,
I was handled that customer  so softly  like , I started with apology  and
turn into empathy  and put myself at his place and handle him

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

Good customer service is we are
getting their point and resolving their problems,  Great customer service is
after getting problem we make a apology and empathy with them  and solving
their problem wisely and learn from their feedback and our mistakes

What according to you makes you a good candidate
for this position?

I always keep learning  because  every
customer is different and they teach us different , like  handle  how to
handle situations  and how to overcome soon .

On a scale of 1 - 5
please rate your fluency in spoken English

5